Care Plus is our top-tier service plan, available for an additional $150 (USD)+ tax when purchasing a snowboard.
The Care Plus plan provides a 2-year warranty for your snowboard (the same duration as the standard warranty), but it introduces a one-time trade-in benefit during that period. Between the 5th and 15th month after your snowboard purchase, a Care Plus member has the option to trade in their snowboard for credit toward a new Vamei snowboard or equivalent gear:
The trade-in credit will be at least 60% of the original purchase price of your snowboard, to be applied toward one new snowboard or an equivalent product from Vamei.
To qualify, the used snowboard must be sent to us for inspection and confirmed to have only normal wear and no structural damage. If approved, you will receive a trade-in credit code to use on your new purchase. The new product must be purchased through an official Vamei channel, and the credit can only be applied toward Vamei products (no cash alternative).
Once you use the trade-in option, the remaining warranty coverage on your original snowboard ends, and your new product will have its own warranty (standard or with a Care Plan if you choose to purchase a new plan for it).
In addition to the trade-in benefit, Care Plus members receive a deluxe welcome kit (valued at about $100, including premium items such as a high-end snowboard bag), highest priority customer support with responses guaranteed within 24 hours, and invitations to exclusive events such as new product launch events and members-only discounts, providing a premium ownership experience.
