CARE

The Care plan is a paid upgrade that can be added when purchasing a snowboard for an additional fee of $80 (USD) + tax.

The Care plan extends the warranty period for your snowboard from the standard 2 years to 4 years. (The warranty period for boots and bindings remains 1 year.) In addition to the extended warranty, Care members receive several perks:

A welcome kit (valued at approximately $40) is included when you join, which includes useful accessories such as a protective snowboard sleeve.

Priority customer support: Care members’ inquiries are given priority, and we commit to responding to your customer service requests within 48 hours.

Exclusive offers: Care members will periodically receive invitations to special Vamei promotions, such as early access to seasonal sales, new product sneak peeks, and other exclusive offers.